T.L. Penner has a legacy of commitment to providing services and products that are second to none. In order to ensure their quality always exceeds industry standards, in 2012 the management of T.L. Penner became ISO 9001 certified. This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. Our commitment to the ISO standard ensures that all of the processes and interactions within the organization are consistently reviewed and improved upon.
At T.L. Penner we believe that the process and the product are equally important to customer satisfaction. This is why we are very selective in hiring the best people in our industry. We want our customers experience to be handled by professionals who will listen and give industry best service and products to them.
Quality of our product is such an important value for T.L. Penner that we have decided to back it up by being one of only a handful of General Contractors in Manitoba to carry ISO 9001:2008 certification. This standard addresses various aspects of quality management and contains some of ISO’s best known standards. The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved upon.